Extended returns for all orders placed in December until January 31st.
Shipping service: Postnord
Expected delivery time if order is placed before 12am: 2 – 4 business days
Shipping from: Sweden
Price: Free shipping over 1000 SEK
Shipping service: DHL / UPS
Delivery time: May vary depending on country
Shipping from: Sweden
Price: 25 EUR
Additional fees may apply for orders outside EU.
Your order will be delivered to a delivery pick-up point near the address stated by you at checkout. Delivery notifications will be sent via e-mail or text message when your order is ready for pick-up.
As soon as your order is shipped we will notify you and you will receive a shipping confirmation via e-mail or text message with your tracking number so that you can trace your order. Delivery times are provided as guidelines and do not take into account eventual delays caused by payment authorisation, and/or stock availability, and/or complications attached to the operations of the delivery firm.
Packages that have not been collected in time will be sent back to MEHROTRAsthlm. All fees in connection to unclaimed packages will be charged to the customer.
MEHROTRAsthlm insures each purchase during time in transit until it is delivered to you.
MEHROTRAsthlm is not responsible in case of theft or lost parcel after confirmed delivery.
Returns and Exchanges
MEHROTRAsthlm offers free returns on all orders.
- Items must be returned within 14 days of the delivery date (this means registered on the website and shipped within 14 days of delivery).
- Items must be returned to us in perfect condition.
- Make sure all products are exactly as you received them, with label still attached and all tags and care labels still in the packaging.
- We suggest that items are returned through MEHROTRAsthlm’s return service to ensure they are protected and insured during transit. Please contact us at firstname.lastname@example.org if you would like to make a return and we will send you a pre-paid return label by e-mail.
- 14 days free return.
- You may return the goods by any other secure transport. If this is the case the customer will have to pay return fees themselves. Contact us at email@example.com if you have any questions before making your return.
- Please note that the financial responsibility for the return is yours until the items reach us.
Returning your purchase
- Please contact us at firstname.lastname@example.org if you would like to make a return and we will send you a pre-paid return label by email for all orders within Sweden.
- For returns outside Sweden, please contact email@example.com for quote.
- Place the item(s) in the original MEHROTRA box.
- Place the MEHROTRA box in the original shipping box or any other freight bag and tape it securely.
- Place the return-shipping label sent to you via e-mail by us over the prior delivery information.
- Leave your parcel at your nearest Postnord service point.
- Returns are free of charge when returned with our pre-paid return label within 14 days.
- Please note that it may take up to 14 days for us to process and refund your return from the day that we have received the item,
MEHROTRAsthlm cannot administrate exchanges of items that are purchased from the webshop. If you would like to purchase a different item or colour please return the purchased item and place a new order in the webshop.
113 42, Stockholm
MEHROTRAsthlm ensures that all products are checked through our quality control procedures before being dispatched to our customers. If you would find that despite our quality checks your item should be damaged or defective please contact us immediately at firstname.lastname@example.org. Please note that any claim requires that you have not used the item inappropriately and that the item is not defect due to your conduct. You will receive a new item, or a full refund for the item including shipping costs (if paid by the customer) if the item is faulty due to production. If there would be no new one of the same item, we will refund you with the original amount paid for the damaged product (and return costs if paid by the customer), if the damaged product cannot be repaired.